Office 0333 123 0245,
Text/Call 07919 193299

Terms and Conditions

The following terms and conditions represent the basis upon which training is offered by the driving skool.com. The provision of training is subject to the acceptance of these terms and conditions.

Driving Licences and Fitness to Drive

The customer must produce a current, valid driving licence, provisional, full or international and must produce it on the first training session.

The customer must be fit to drive and must disclose any medical condition which may affect their driving.

The customer must demonstrate that they can read a standard car number plate at a distance at 20.5m (67 feet).

The customer must inform their instructor of any impending court hearings with regards to driving offences.

The Instructor reserves the right to cancel a lesson if it is suspected that the customer may be unfit due to effects of alcohol, drugs (prescribed or otherwise) or any other conditions that would cause driving to be dangerous or illegal. The lesson fee will be payable.

Payments and Cancellations

Tuition fees are payable in advance at the beginning of each lesson.

Payment can be made by cash, cheque or via bank transfer directly to the instructor.

Bank transfer method must be agreed with the instructor and made 24 hours prior to the booked lesson.

Cheques refused by the bank will incur a £15 administration fee.

Credit or Debit Card payments can be made via the website and must be made 24 hours prior to the booked lesson.

Payments for block courses of lessons are payable in full on the first day of the course. Payment is non-refundable if cancelled prior to the end of the course for any reason other than a certified medical condition.

Intensive courses are subject to £100 non-refundable deposit after the initial assessment with the balance of the course due 24 hours prior to the booked course.

the driving skool.com accepts no responsibility for any payments made directly to instructors.

48 hours’ notice of cancellation of a lesson is required. Failure to give 48 hours’ notice will result in a cancellation fee of the agreed lesson fee.

If the instructor cancels a lesson without prior notice due to unforeseen circumstances another lesson will be arranged with the pupil at an agreed date and time.

Lessons

The instructor will endeavor to maintain regular lesson at an agreed time and day each week, however this cannot be guaranteed.

The minimum lesson period is 1 hour.

If for any reason the instructor is late for the lesson the instructor will make a concerted effort to advise the estimated arrival time and the lesson will be extended. If this is not possible for any reason the time will be credited on a future agreed suitable lesson.

If the pupil is late for any reason the lesson cannot be extended.

Training Location

All lessons will start and finish at the same location unless alternative arrangements are agreed in advance.

The instructor will determine a location for practical lessons which ensures both the customer and public safety – this means that the instructor may need to drive the pupil to and from the lesson location; this journey time forms part of the lesson.

Training Vehicle

Training vehicles supplied by the instructor are taxed, insured for the purpose of driving tuition and tests, are fully roadworthy and fitted with dual controls.

Customers who require tuition in their own vehicle must supply evidence from their motor insurer that the car is covered for driving lesson when being supervised by a professional instructor in return for payment, the vehicle must also be taxed and hold a current MoT certificate where appropriate.

Driving Tests

The instructor reserves the right to withdraw the use of their car for the driving test if in their professional opinion the customer is below test standard; notice will be given before the test cancellation date.

If the customer begins lessons with a test already booked, the use of the instructor’s vehicle will be at the discretion of the instructor.

Before the practical test checks of the vehicle will be made by the customer and instructor together to ensure that it meets test requirements.

The instructor cannot be held responsible for faults developing whilst on the test which will be beyond the instructor’s control.

The instructor cannot be held responsible for the test appointments cancelled by the DVSA due to bad weather, sickness, staff shortages or other reasons. Such cancellations are beyond the instructors control and the use of car fee will still be charged. Your instructor will advise about the claiming compensation from the DVSA.

The use of car fee will be charged at the equivalent of 3 hours of lesson for the day of test.

Code of Conduct

The instructor agrees to abide by the conditions of The ADI Code of Practice as set out by The Driver and Vehicle Standards Agency (DVSA) and the driving instruction industry. (A copy of which will be provided on request)

Customer Rights

These conditions do not affect any protection a pupil has under consumer legislation.
We reserve the right to change or alter any of the terms and conditions without notice, but will endeavour to inform pupils of any changes as soon as possible.

Complaints Procedure

We want all our customers to be 100% plus happy! This is extremely important to the success of our business.
In the unlikely event of a complaint or dispute please inform your driving instructor, who will be able to settle most issues immediately.

In the event of the complaint or dispute not being resolved to your satisfaction please contact the driving skool.coms office. Contact details are on our website.

If the dispute is still not resolved then reference may be made to DVSA’s Registrar of Approved Driving Instructors who will consider the matter and advise accordingly.

we love teaching driving lessons!